What are your pre-enrolment information?
Our Pre-enrolment information is attached here for your information.
Fees and Refunds policy
Please see attached document explaining our fees and refunds policy
What are your privacy policy?
Our privacy policy could be assessed by clicking on the attached document here.
What is USI and Why do I need it?
All learners undertaking any nationally accredited training delivered by a registered Training Organisation such as Smartlink Training Pty Ltd needs to have a USI number as from January 1st 2015. USI number is a unique student identification number and it looks like 2BCWSHVSHV4To create a USI please visit https://www.usi.gov.au/students/create-your-usi
What are your USI policy and Procedure?
Our USI Policy and Procedure can be found (here.)
What should I do if I have forgotten my USI?
Please visit Find your USI | Unique Student Identifier
What are your Credit Transfer and RPL Policy?
Please find attached our Credit Transfer and RPL Policy by clicking here
What are your Access and Equity policy?
Please find attached our Access and Equity policy by clicking here
How do I enrol into the course?
You can enrol online by completing the enrolment form and completing your booking online. You could also enrol by contacting us on 0260234310 or by coming to our office at Shop 2, 659 Young Street Albury NSW 2640 and completing the enrolment form. Also attached here is our enrolment policy and enrolment form.
I have not received my certificate?
Please email us at info@smartlink.webzone-expertz.com or call us on 0260234310
I would like to make a formal complaint /or appeal
Please email all complaints to the CEO at info@smartlink.webzone-expertz.com or post your complaints to Shop 2, 659 Young Street Albury NSW 2640 and we will be in touch within a week. Please click the attachment to see our complaints and appeals procedure.If you need to lodge a formal compliant or appeal, please use the attached form
Student External Support Referrals
Please find our student external support referrals by clicking on the (attached document). If you need more external support referrals, please feel free to contact us.
What are your student support, wellbeing, inclusion and discrimination prevention policy and procedure?
Attached here is Smartlink’s student support, wellbeing, inclusion and discrimination prevention policy and procedure.
